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Privacy Policy

Effective Date: November 20, 2025

1. Introduction

Your privacy matters. Counselly is committed to protecting your data and being transparent about how we use it. This Privacy Policy explains what information we collect, how we use it, how it is protected, and the rights you have regarding your data.

By using Counselly (the "Platform"), you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

2. Who We Are

Counselly ("we," "our," or "us") is an educational technology platform that provides personalized college guidance and application support using artificial intelligence.

If you have any questions about this Privacy Policy, you can contact us at:

3. Information We Collect

We collect the following types of information to provide and improve our services:

a. Information You Provide

  • •Account Information: Name, email, and basic profile data when you sign up.
  • •Profile Preferences: Information you share through conversations with your AI counselor, including academic interests, goals, and preferences.
  • •Documents and Essays: Content you upload or write within the essay workspace.
  • •Communications: Emails or messages sent to our team for support or feedback.

b. Information Collected Automatically

  • •Usage Data: Pages visited, time spent, clicks, and interactions with features.
  • •Technical Data: Browser type, IP address, device type, operating system, and cookies that help improve performance and security.

c. Data from Third Parties

If you link your account or access Counselly through external services (for example, Google login), we may receive limited account data necessary to authenticate you.

4. How We Use Your Information

We use collected information to:

  • •Operate and maintain the platform
  • •Personalize your college guidance and recommendations
  • •Provide essay feedback and application tracking features
  • •Communicate updates, deadlines, and relevant notices
  • •Ensure data security and prevent misuse
  • •Improve and develop new features

We do not sell or rent your personal data to any third party.

5. Data Sharing and Disclosure

We may share data only in these cases:

  • •With your consent: For example, when you enable counselor or parent updates.
  • •With service providers: For hosting, analytics, and email delivery (bound by confidentiality).
  • •For legal reasons: If required by law or to protect the rights and safety of Counselly or users.

We do not allow advertising partners to access personal user data.

6. Cookies and Tracking

Counselly uses cookies and similar technologies for essential functionality, analytics, and performance optimization. You can adjust cookie settings through your browser, but disabling essential cookies may affect platform usability.

7. Data Retention

We retain your information as long as your account is active or as needed to provide services. You may request account deletion at any time by emailing help@counselly.ai. Once deleted, we permanently remove identifying data from our systems within a reasonable timeframe unless required by law to retain it.

8. Your Rights

Depending on your region, you may have the right to:

  • •Access the personal data we hold about you
  • •Request correction or deletion of your information
  • •Withdraw consent for certain processing
  • •Request a copy of your data

To exercise any of these rights, contact us at help@counselly.ai.

9. Data Security

We use encryption, secure hosting, and access controls to protect your information. While no system is fully immune to risks, we take industry-standard measures to prevent unauthorized access or misuse.

10. International Data Transfers

Counselly may process and store data on servers located in different regions. By using the platform, you consent to the transfer of your information outside your home country, where privacy laws may differ.

11. Children's Privacy

Counselly is intended for users aged 13 and older. If you are under 13, please do not use the platform or share personal information. If we discover that we have collected information from a child under 13, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of Counselly after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

help@counselly.ai